Frequently Asked Questions

Product

  1. Where are your products made?

    Our products are made in a handful of factories located throughout Europe. All items are constructed using the finest European fabrics and precise stitching. Accessories from our Commonwealth Collection, such as our belts and cufflinks, are made in Virginia in partnership with local artisans; learn more here.

  2. What materials go into a Ledbury shirt?

    Our shirts are handcrafted from the finest Italian-woven cotton and finished with mother-of-pearl buttons.

  3. What makes a Ledbury shirt different?

    Our shirts are made with slightly less fabric at the waist and torso to create a better and more flattering fit. The lowered second button creates the ideal V at the neckline and prevents the shirt from being buttoned too high or too low. Finally, our collars have a unique canvassed interlining that helps them remain standing under a blazer or sweater.

  4. How do I know my size?

    Our shirts are sized based on neck measurement and come with a size-specific sleeve length that can be shortened for a $10 fee. Our blazers and sport coats are sized based on jacket size. For more detailed dimensions, see our Size Guide or get in touch with one of our Fit Specialists via chat or email at customer-service@ledbury.com.

  5. What’s the difference between Classic Fit and Slim Fit?

    Our Slim Fit shirts are narrower at the chest (2.5”) and the waist (3”) than our Classic Fit shirts, but have the same sleeve and body length. For more detailed dimensions, see our Fit Guide (http://www.ledbury.com/fit-guide )

  6. Where can I purchase your shirts?

    Ledbury shirts are only available at Ledbury.com and in our brick-and-mortar shop in downtown Richmond. Located at 117 S. 14th St, the shop is open M-F 10AM-6PM and Saturday 12PM-5PM. We also host pop-up shops around the country throughout the year. Subscribe to our emails or like us on Facebook for pop-up shop updates and the latest Ledbury news.

  7. Will you be releasing non-iron fabrics?

    We do not have plans to offer our shirts in non-iron fabrics. All Ledbury shirts are made of natural, untreated, high-quality cotton fabrics produced from long-staple yarn. This process results in fibers that are softer and less prone to fraying. The fabrics’ compact mid-weight weaves make them naturally wrinkle-resistant. If you are interested in learning more on the subject, we covered the cons of wrinkle-free fabric in a recent blog post.

  8. What are Short Run shirts?

    Short Run Shirting is our ongoing series of limited-edition shirts released in small batches each month. We use Short Run to experiment with exclusive fabrics, collars and styles.

    Depending on customer feedback and demand, some of these shirts are added to the Ledbury Core Collection.

  9. How much does sleeve shortening cost? Can I return shirts with shortened sleeves?

    Sleeve shortening is provided at a $10 charge per shirt. Like all Ledbury shirts, you are welcome to return or exchange a shirt with sleeves that have been shortened for up to a year. While the cost of the shirt is fully refundable, the $10 tailoring charge is non-refundable.

  10. Does Ledbury offer tailoring for blazers and sport coats?

    Unfortunately, we do not offer tailoring on blazers and sport coats at this time. Blazers or sport coats that have been tailored or altered will not be available for return or exchange.

  11. Why don’t you have my size/sleeve length/etc.?

    While Ledbury has grown since our start in 2009, we are still a small company, and we are constantly evolving to meet the requests of our customers. Some additions we have in the works include longer sleeve lengths and the addition of a 17 slim. We make note of every customer request, and personally notify each customer if and when their request is released.

    We would love to hear from you about what we could be doing better or different. Please contact customer service via email at customer-service@ledbury.com or give us a call +1 888 233 1942.

Company

  1. Who is behind Ledbury?

    Ledbury was launched by co-founders by Paul Watson and Paul Trible in December 2009. The Pauls graduated with Oxford MBAs when the markets collapsed, derailing their career plans in finance. They turned to their passion for well-crafted goods and turned it into a business that prides itself on great fit and superb quality.

    Before attending graduate school at Oxford, Paul Trible grew up in south-eastern Virginia and attended Washington and Lee University. He worked for the non-profit Operation Smile and eventually went on to lead Operation Smile UK, which brought him to London.

    Paul Watson grew up in New Orleans and attended Davidson College. He worked at the White House and served as a Country Liaison to the countries in Eurasia for the Defense Department.

    Today, Ledbury has grown to a small company of about 20 employees who share our founders’ passion for this business.

  2. Where is Ledbury based?

    Our headquarters and retail storefront are located in downtown Richmond’s historic Shockoe Slip. Our address is 117 S. 14th St., Richmond, VA, 23219.

  3. Do you take wholesale orders?

    At the moment, Ledbury does not take wholesale orders. Please email customer-service@ledbury.com if you would like to be notified if wholesale options become available.

  4. Why Ledbury?

    Our founders, the Pauls, wrote out their business plan for a shirt maker while they were living in London after graduate school and apprenticing with one of London’s premier tailors. A pub on Ledbury Road became their favorite place to discuss the business plan. Our name is a tribute to that formative time in London.

Styling

  1. What if I need one-on-one outfitting advice?

    We would be delighted to assist with personal shopping. Our Style Counselor, Juliana, is available to answer any and all sartorial inquiries. Email juliana@ledbury.com or call 1-888-233-1942.

    For wedding styling and group packages, email our Wedding Style Expert, Eric, at weddings@ledbury.com.

  2. How do I schedule a personal shopping appointment in store?

    Contact retail@ledbury.com for any inquiries related to our brick-and-mortar location. Our Retail Manager Audie would be happy to schedule a personal shopping appointment or answer any shop-related questions.

Retail

  1. Does Ledbury have a storefront?

    Our sole brick-and-mortar location is at our headquarters in Richmond’s historic Shockoe Slip. Parking is conveniently located in the La Difference lot on Dock Street under the overpass. We are open M-F 10AM-6PM and Saturday 12PM-5PM.

Refer a Friend

  1. How does Refer a Friend work?

    Share the Refer a Friend link via your ‘My Account’ page to start earning store credit. The recipient will receive a promo code for $25 off their first purchase. Once your friend creates an account and purchases, you will be awarded the $25 store credit directly to your account.

    Give $25, Get $25 promo codes are only valid purchases of $115 or more. Limit one promo code per order. Not valid on previous purchases. There is no limit to the amount of credit that can be earned.

Rewards Program

  1. Does Ledbury offer a rewards program?

    While we do not have a formal rewards program, by signing up for an account via our website, our loyal customers enjoy various perks including birthday and anniversary promotions and sneak peeks throughout the year.

Ordering

  1. Methods of ordering?

    You can order via our secure website, over the phone at 888-233-1942, or in our retail space, located at 117 S. 14th Street, Richmond, VA 23219.

  2. How do I access Short Run?

    You must have an active account to log into Short Run. You may log in or create an account via the upper right hand “Log In” link and navigate to the Short Run page, or you can enter your email and password when you enter the Short Run page.

  3. How can I make a change to my placed order?

    Please call us at 888-233-1942 or email us at customer-service@ledbury.com within two hours of placing your order. After the two-hour window has elapsed, we will do our best to accommodate your request but cannot guarantee that your order can be changed.

  4. How do I know that my online purchase is secure?

    We use SSL certificates and a PCI compliant gateway for our electronic commerce transactions. For more information on the technology used in this website, please visit our legal page. If you prefer not to place your order through our website, please feel free to call us at 888-233-1942, and we will be happy to process your order over the phone.

  5. What if an item I recently purchased is now on sale?

    Price adjustments will be honored within fourteen days of the original purchase date in the form of Ledbury store credit. You may contact us at customer-service@ledbury.com or 888-233-1942 with inquiries.

  6. I am having trouble selecting my size. Is it in stock?

    If we are sold out of a certain size, the size button will be shaded out in grey. If you hover your mouse pointer over the desired sold-out size, you can click on the shaded out size button to sign up for an in-stock alert. Please enter your email address, and we will let you know via email when the item comes back in stock.

  7. How often do you restock sold out items?

    It depends on the product. Many of our classic shirts, like The White Fine Twill or Blue Oxford, are always being produced and will be restocked periodically throughout the year. Some designs are seasonal only, like flannels for Fall/Winter and linens for Spring/Summer, and will only be available in smaller quantities during certain times of the year. However, if an item is sold out in your size, you can still sign up for an “in-stock alert” to be notified via email when an item comes back into stock.

Shipping

  1. How long will my shipment take to get to me?

    We use a variety of shipping methods to ensure that your package arrives to you in a timely manner, including FedEx, UPS and USPS. Delivery times will vary, but generally you should expect to see your package arrive within five business days with our standard ground shipping. If your shirt is being tailored, please allow three to five business days for your order to ship.

  2. What is the price for shipping?

    We offer free domestic shipping. We also offer the following expedited shipping methods for an additional cost:

    • Express Saver – 2-3 Day Shipping: $20
    • 2-Day Guaranteed: $25
    • Overnight: $35
    • Canadian: $30*
    • International: $40*

    * Please note that this charge does not reflect possible tariff and custom duties that might be levied by the receiving country. Please contact your local customs office for questions pertaining to exact charges.

  3. Expedited shipping?

    Please place overnight or expedited shipping orders by Noon EST to ensure that the order goes out the same day. If your shirt is being tailored, please allow three to five business days for the tailoring to be performed. After the tailoring has finished, your order will ship.

  4. Large purchases?

    If you place a large order, you may be required to sign for your package. We recommend having the package delivered to a location where someone will be available to sign for it, such as a business address.

Hiring

  1. Where can I apply for a job?

    Please visit ledbury.com/careers to view our current job openings.

Wedding

  1. Does Ledbury offer anything for wedding parties?

    Eric, our in-house Wedding Style Expert, is available to help outfit wedding parties and share sartorial advice. You can email him at weddings@ledbury.com to get more information on what Ledbury can do for you.

Returns/Exchanges

  1. What is your return policy?

    We understand that our customers drive our business. We believe we make great products, and we hope that you will be thrilled with your purchase. If there is any problem whatsoever, please let us know, and we will work to solve it immediately. Should you need to return or exchange your purchase, we will pick up the tab for the return shipping.

    • Shirts in unworn and unwashed condition can be returned within 365 days from date of purchase for a full refund. Tailoring fees are non-refundable. All other products in unworn condition can be returned within 30 days from date of purchase for a full refund. In the rare instance of a manufacturing defect, please contact customer service, and we will work to solve the issue immediately.
    • Please note that our return policy only applies to items purchased at Ledbury.com, the Ledbury store, Ledbury events, or via our customer service phone line. Returns or exchanges for items purchased through a third-party vendor must be completed through that vendor.
    • All other products in unworn condition can be returned within 30 days from date of purchase for a full refund.
    • In the rare instance of a manufacturing defect, please contact customer service, and we will work to solve the issue immediately.
    • Please note that tailoring fees as well as express and international shipping costs are non-refundable.
  2. Can I return a package if I live outside of the United States?

    We do accept returns from customers outside of the United States. Because of customs and tariff issues, Ledbury cannot provide a return label for international orders. Nonetheless, we will be happy to work with you to find a shipping method back to us.

  3. How do I make a return?

    To make a return, please log into your Ledbury account, go to your Order History and navigate to the desired order you would like to return. Follow the instructions to generate a pre-paid UPS return label. If you do not have a Ledbury account, please contact Customer Service at customer-service@ledbury.com or +1 888 233 1942, and we’ll be glad to provide you with a return label. Once your label is printed off, attach it to the box your order arrived in, and drop it off at your nearest UPS location.

    Once the return is processed, you will receive an email that your credit card has been refunded or store credit has been added to your Ledbury account.

  4. How do I make an exchange?

    Due to our limited inventory, exchanges are not automated. We will do our best to accommodate any exchange requests once the package is processed. To ensure you get the item you want, we recommend placing a new order for your desired item, and once we receive your return, we will refund your credit card for your first purchase.

    To make an exchange, please log into your Ledbury account, go to your Order History and navigate to the desired order you’d like to exchange. If you do not have a Ledbury account, please contact Customer Service at customer-service@ledbury.com or +1 888 233 1942, and we’ll be glad to provide you with a pre-paid UPS return label. In the additional comments section, please indicate what you would like to exchange for. Once your label is printed off, attach it to the box your order arrived it and drop it off at your nearest UPS location.

  5. How long does it take to process a return/exchange?

    Our warehouse processes returns in the order they are received. Once the package is delivered, please allow up to 7 additional business days for your return or exchange to be processed. When a return or exchange is processed, you will be notified via email.

  6. How long does it take for credit to appear back on my credit card?

    Once the return is processed, it can take some credit card companies up to 5-7 business days to process the credit back to your account.

  7. How long does it take for store credit to appear in my Ledbury account?

    Once the return is processed, store credit is applied to your Ledbury account immediately.

  8. Why are tailoring fees nonrefundable?

    This is the fee our tailors charge us to shorten sleeves, which we pass along to the customers for the convenience of having the sleeves tailored before sending the order.