FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Ordering

Can I cancel or change an order?

Please call Customer Service at 888.233.1942 within one hour of placing your order and we will do our best to accommodate your request. If you need to cancel or change an order outside of business hours, please email us at customer-service@ledbury.com and our team will reach back out within 24-48 hours.

What methods of payment do you accept?

Please call Customer Service at 888.233.1942 within one hour of placing your order and we will do our best to accommodate your request. If you need to cancel or change an order outside of business hours, please email us at customer-service@ledbury.com and our team will reach back out within 24-48 hours.

Do you offer gift wrap or gift messages?

Gift wrap is not available online. If you have a request for gift wrap, please contact Customer Service at 888.233.1942 or at customer-service@ledbury.com.

Ordering

Can I cancel or change an order?

Please call Customer Service at 888.233.1942 within one hour of placing your order and we will do our best to accommodate your request. If you need to cancel or change an order outside of business hours, please email us at customer-service@ledbury.com and our team will reach back out within 24-48 hours.

What methods of payment do you accept?

We accept American Express, VISA, Mastercard, Discover, Amazon Pay, Paypal, and Ledbury gift cards and store credit. We do not accept prepaid American Express, VISA, or Mastercard gift cards.

Do you offer gift wrap or gift messages?

Gift wrap is not available online. If you have a request for gift wrap, please contact Customer Service at 888.233.1942 or at customer-service@ledbury.com.

Shipping

How long will my shipment take to get to me?

Your order will usually ship within 1-2 business days. If sleeve shortening is purchased, orders can take up to 5 business days to ship. Shipping methods determine speed of delivery, but most standard shipping arrives between 3-5 business days.

Do you ship internationally?

Yes! We offer shipping to Canada, Australia, France, Germany, Hong Kong, Japan, Mexico, Singapore, Spain, The United Arab Emirates and The United Kingdom - rates vary based on province/territory.

My tracking information doesn't seem correct. What do I do?

Tracking information can occasionally take some time to update. If something seems incorrect and isn't resolved within 24 hours, please contact our customer experience team by phone at 888.233.1942 or by email at customer-service@ledbury.com.

Do you deliver on weekends?

Ledbury packages do not deliver on the weekends. Orders requested with overnight shipping must be placed by Thursday at 12pm EST for Friday delivery. Please note that sleeve shortening will extend the shipping process.

Shipping

How long will my shipment take to get to me?

Your order will usually ship within 1-2 business days. If sleeve shortening is purchased, orders can take up to 5 business days to ship. Shipping methods determine speed of delivery, but most standard shipping arrives between 3-5 business days.

Do you ship internationally?

Yes! We offer shipping to Canada, Australia, France, Germany, Hong Kong, Japan, Mexico, Singapore, Spain, The United Arab Emirates and The United Kingdom - rates vary based on province/territory.

My tracking information doesn't seem correct. What do I do?

Tracking information can occasionally take some time to update. If something seems incorrect and isn't resolved within 24 hours, please contact our customer experience team by phone at 888.233.1942 or by email at customer-service@ledbury.com.

Do you deliver on weekends?

Ledbury packages do not deliver on the weekends. Orders requested with overnight shipping must be placed by Thursday at 12pm EST for Friday delivery. Please note that sleeve shortening will extend the shipping process.

Returns & Exchanges

What is your return policy?

We accept eligible returns for ready-to-wear purchases made from Ledbury.com, Ledbury retail locations, or via our customer service phone line within 60 days of purchase. For further details, please read our Shipping & Returns information.

How do I make a return?

For items purchased on Ledbury.com, please use our returns page. If you purchased in-store at a Ledbury retail location or over the phone with customer service, please call 888.233.1942 for assistance.

Are altered items returnable?

Yes. Items ordered from Ledbury with sleeve shortening are eligible to be returned for a $12.95 restocking fee. We do not accept returns of any items altered by a third party.

Returns & Exchanges

What is your return policy?

We accept eligible returns for ready-to-wear purchases made from Ledbury.com, Ledbury retail locations, or via our customer service phone line within 60 days of purchase. For further details, please read our Shipping & Returns information.

How do I make a return?

For items purchased on Ledbury.com, please use our returns page. If you purchased in-store at a Ledbury retail location or over the phone with customer service, please call 888.233.1942 for assistance.

Are altered items returnable?

Yes. Items ordered from Ledbury with sleeve shortening are eligible to be returned for a $12.95 restocking fee. We do not accept returns of any items altered by a third party.

Products, Sizes, & Care

How do I choose my shirt size?

Our shirts are measured by neck size and sleeve length, and we offer two distinct fits to accommodate a range of body types. Please refer to our fit guide for detailed dimensions.

How should I care for my Ledbury products?

Machine washing on a cold, delicate cycle and hanging or laying flat to dry are the best way to maintain the life of a Ledbury shirt. In some cases, specific garments may require hand washing -- please refer to the care instructions on the tag for directions.

Does Ledbury offer sleeve shortening?

Yes. Sleeve shortening for shirts is offered for a non-refundable fee of $12.95. Sleeve shortening is offered up to 3" in .5" increments. If you do not know your exact sleeve length, we recommend visiting a local tailor to determine the best sleeve length before you order.

Why don’t you offer my size/sleeve length?

Ledbury is constantly evolving to meet the needs of our customers while we grow. We’d love to hear your suggestions. Please contact us to share your ideas and requests.

Products, Sizes, & Care

How do I choose my shirt size?

Our shirts are measured by neck size and sleeve length, and we offer two distinct fits to accommodate a range of body types. Please refer to our fit guide for detailed dimensions.

How should I care for my Ledbury products?

Machine washing on a cold, delicate cycle and hanging or laying flat to dry are the best way to maintain the life of a Ledbury shirt. In some cases, specific garments may require hand washing -- please refer to the care instructions on the tag for directions.

Does Ledbury offer sleeve shortening?

Yes. Sleeve shortening for shirts is offered for a non-refundable fee of $12.95. Sleeve shortening is offered up to 3" in .5" increments. If you do not know your exact sleeve length, we recommend visiting a local tailor to determine the best sleeve length before you order.

Why don’t you offer my size/sleeve length?

Ledbury is constantly evolving to meet the needs of our customers while we grow. We’d love to hear your suggestions. Please contact us to share your ideas and requests.

Retail & Custom

Where are you located?

Ledbury has two brick-and-mortar locations, and is offered at various retail partners across the U.S. Our flagship store is located in the Arts District in Richmond, Virginia. Our Washington D.C. showroom is located in Georgetown in Cady’s Alley. Click here for store hours and directions.

How does your custom clothing program work?

Our custom program is offered exclusively in-store at our retail showrooms. Head to our custom shirting page for detailed information on pricing and how to set up your next appointment.

Retail & Custom

Where are you located?

Ledbury has two brick-and-mortar locations, and is offered at various retail partners across the U.S. Our flagship store is located in the Arts District in Richmond, Virginia. Our Washington D.C. showroom is located in Georgetown in Cady’s Alley. Click here for store hours and directions.

How does your custom clothing program work?

Our custom program is offered exclusively in-store at our retail showrooms. Head to our custom shirting page for detailed information on pricing and how to set up your next appointment.

Other Questions

Other Questions

Does Ledbury have a wholesale program?

Ledbury partners with select department stores and specialty retailers throughout the U.S. Visit our Wholesale Page to get in touch.

Are there any job openings at Ledbury?

We're always looking for talented people to join our team. For a list of current openings, please visit our Careers page.

My account login isn't working. What do I do?

If you're having troubles with your account, our Customer Experience team can send you a link to reactivate your account or reset your password. Just shoot us an email at customer-service@ledbury.com and we can send you a link within 24-48 hours.

Does Ledbury have a wholesale program?

Ledbury partners with select department stores and specialty retailers throughout the U.S. Visit our Wholesale Page to get in touch.

Are there any job openings at Ledbury?

We're always looking for talented people to join our team. For a list of current openings, please visit our Careers page.

My account login isn't working. What do I do?

We're always looking for talented people to join our team. For a list of current openings, please visit our Careers page.