FAQ

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FAQ

Products & Sizing

How do I choose the right size?

Our Made-to-Order shirts offer many options for customization, including four fits, neck circumference, sleeve length, different body lengths, and more.

We've made a comprehensive Fit Guide to help you decide on sizing.

Our In-Stock shirts are measured by neck size and sleeve length, and we offer two distinct fits to accommodate a range of body types.

Our pants, shorts, sweaters, polos, and sport coats also have specific sizing advice available. Please refer to our fit guide page for more details.

Does Ledbury offer sleeve shortening?

Our Made-to-Order shirt program means your shirt is made exactly to the sleeve length you request. If you are unsure of your exact sleeve length but have an idea of range, we recommend choosing the longer length to allow for possible shortening if needed. Made to Order shirts are typically delivered within 2-3 weeks.

Sleeve shortening for In-Stock shirts is offered for a non-refundable fee of $12.95. Sleeve shortening is available up to 3 inches in 1/2 inch increments. If you do not know your exact sleeve length, we recommend visiting a local tailor to determine the best sleeve length before you order. If you order sleeve shortening and it's not a perfect fit, your shirt is still covered by our 60 day guarantee and is eligible for a refund. We charge a $12.95 re-stocking fee on altered items.

Where are Ledbury shirts made?

Many talented artisans are involved in the creation of your Ledbury shirt.

Our fabrics are woven from the world's finest cotton mills in Italy, Portugal, and Japan - giving our shirts the best possible quality and handfeel.

From there, every shirt is sewn by hand by our award-winning apparel manufacturers in Vietnam. Our production partners are global leaders in sustainability and quality, and meet stringent international standards for working conditions and labor practices.

Our production partners work quickly - your custom shirts are made to order and shipped directly to you from the sewing table in Vietnam, typically in 2-3 weeks. This process cuts a tremendous amount of fabric waste out from the supply chain.

Product Care

Care Instructions for Shirts
  • Gentle machine or hand wash in cold water
  • Hang or lay flat to dry, as machine drying can cause shrinkage
  • Avoid excessive heat and use little to no starch to prolong the life of the shirt
  • Alternatively, take to a professional dry cleaner
Care Instructions for Pants
  • Gentle machine or hand wash in cold water
  • Wash inside out with buttons and zips closed to protect against unnecessary abrasion and help your pants keep their shape
  • Hang or lay flat to dry, as machine drying can cause shrinkage
  • Avoid excessive heat
  • Alternatively, take to a professional dry cleaner
Care Instructions for Sweaters
  • Take to a professional dry cleaner
  • Alternatively, gentle hand wash in cold water. We cannot guarantee no shrinkage if you choose to hand wash
  • Hang or lay flat to dry, as machine drying can cause shrinkage
Care Instructions for Sport Coats

Dry clean only.

Ordering

What methods of payment do you accept?

We accept VISA, Mastercard, Discover, American Express, Amazon Pay, Paypal, Apple Pay, Affirm, Shopify Pay, Ledbury gift cards, and store credit.

Gift Cards issued by credit card providers can be used, but please remember to activate the cards directly through the provider and ensure that the balance on the card is enough to cover the entire purchase being made on Ledbury.com.

Can I change or cancel an order?

Please call Customer Service at  888.233.1942 within one hour of placing your order and we will do our best to accommodate your request.

If you need to cancel or change an order outside of business hours, please email us at customer-service@ledbury.com and our team will reach back out within 24-48 hours.

Do you offer gift wrap or gift messages?

Gift wrap is not currently available.

Shipping

How long will it take for my order to arrive?

Orders for In-Stock items ship within 1-2 business days. If sleeve shortening is purchased, orders can take up to 5 business days to ship. Every sleeve shortening order is executed by hand by our team here in Richmond - we'll do it right!

Shipping methods determine speed of delivery, but most standard shipping arrives between 3-5 business days.

Made-to-Order garments will ship direct from the factory, typically within 2 weeks. During times of high demand, orders can take longer to produce. We update turnaround times regularly for the most up-to-date information - see product pages for more details. If you're unsure, feel free to contact customer service at 888.233.1942 or by email at customer-service@ledbury.com. For Made-to-Order Shipping times and options, please see this page.

I need additional help with my UPS shipment.

We recommend signing up for a free UPS My Choice account. With this account, you can change your delivery date and location, view detailed information about all incoming and outgoing shipments, tell the driver where to leave your package, and more. Sign up at UPS My Choice.

Do you ship internationally?

Made to Order items are only available to be shipped to the United States.

Our in stock, ready to wear items are available for international shipping. We ship to Canada, Australia, France, Germany, Hong Kong, Japan, Mexico, Singapore, Spain, The United Arab Emirates and The United Kingdom - rates vary based on province/territory. Rates and expedited shipping options will show at checkout.

My tracking information doesn't seem correct. What do I do?

Tracking information can occasionally take some time to update. If something seems incorrect and isn't resolved within 24 hours, please contact our customer experience team by phone at 888.233.1942 or by email at customer-service@ledbury.com.

Do you deliver on weekends?

Ledbury packages do not deliver on the weekends. Orders requested with overnight shipping must be placed by Thursday at 12pm EST for Friday delivery. Please note that sleeve shortening will extend the shipping process.

Returns & Exchanges

What is your return policy?

Our products are covered by the Ledbury 60 day guarantee, which means you can return it for a refund or exchange it for a different size for free within 60 days of purchase. Original shipping charges are not eligible for refund.

In some cases, sale items are final sale - but this will always be clearly noted on the product page before purchase. Final Sale items are not eligible for return or exchange. For more details, please read our Shipping & Returns information.

What if my Custom Order isn't a perfect fit?

All of our custom, made-to-order items are covered by the Ledbury 60 day guarantee, which means you can return it for a refund or exchange it for a different size for free within 60 days of purchase. Original shipping charges are not eligible for refund. For more details, see our return policy.

How do I make a return?

For items purchased on Ledbury.com, please use our returns page. If you purchased in-store at a Ledbury retail location or over the phone with customer service, please call 888.233.1942 for assistance.

Can I return an item that has been altered?

In stock items ordered from Ledbury with our in-house sleeve shortening are eligible to be returned for a $12.95 restocking fee within 60 days of purchase. We do not accept returns of any items altered by a third party.

Custom shirts are eligible for return or exchange within 60 days of purchase.

My custom order is almost perfect. Do you offer credit for alterations?

If your custom shirt fits almost perfectly but the sleeves or body length need to be shortened, please contact our customer service team via chat, or email at customer-service@ledbury.com. We offer tailoring credits on a case by case basis as a way to reduce fabric waste and ensure your shirt is perfect.

Gift Cards

Does Ledbury offer physical gift cards?

Unfortunately we no longer offer the option to have a physical gift card sent to you via Postal Service. However our e-gift cards can be sent instantly or scheduled for delivery to your recipient on the date you specify for your convenience.

When will I or my recipient receive their gift card?

E-gift cards can be delivered instantly or scheduled to be sent on a day you specify. Step by step instructions will walk you through set up when you click "send as a gift".

Do e-gift cards expire?

E-gift cards have no expiration date.

Other Questions

Are there any job openings at Ledbury?

We're always looking for talented people to join our team. For a list of current openings, please visit our Careers page.

My account login isn't working. What should I do?

If you're having troubles with your account, our Customer Experience team can send you a link to reactivate your account or reset your password. Just shoot us an email at customer-service@ledbury.com and we can send you a link within 24-48 hours.

What is your promotional code policy?

Promotional codes do not apply to automatic discount sales and other offers. Only one promotional code may be applied per order. Items already on sale, and items marked "final sale", are not eligible for use with promotional codes.

Promotional codes and special offers are not valid on previous purchases and may not be combined with other offers. Offer excludes products from Olivers, Faherty, HELM Boots, Druthers, Patara, Trafalgar, SeaVees, Nectar, Metro Modern (furniture), TAFT, Ascot X Charlie, Myles Apparel, Pistol Lake, Criquet, Shockoe Atelier, Maho, Nectar, Beltology, Tanner Goods, Tangier Pre-Sale, Made-to-Measure suiting and shirting, Bespoke shirting, gift cards, sleeve shortening, and Year of Shirts.

For any questions regarding promotions and exclusions, please contact Customer Service at 1(888) 233-1942 or customer-service@ledbury.com.

Get in touch

Have questions about your order, or a general enquiry?