Shipping & Returns

Shipping for Made to Order Items

Made to order shirts are shipped directly to your door from our manufacturing partners. Please allow 2-3 weeks for your shirt to be cut, sewn and delivered.

Order today with Air Shipping and your Made-to-Order shirt will be created and delivered by -

Method Shipping Transit Time (Business Days, does not include production time) Cost
Air 5-6 days $15
Express Air 2-3 days $30

Shipping for In Stock Items

Shirts and other in-stock items ship out from central Virginia within 1 business day. Orders placed before 12pm EST will be shipped same day; orders placed after that time will go out the next business day.

Method Ship Time (Business Days) Cost
USPS Standard Ground 5-7 days $8.95
UPS Premium Ground 3-5 days $15
UPS 2-3 Days 2-3 days $25
UPS Overnight Next Day $35
DHL International Options available at checkout Options available at checkout

Need Extra Help with a UPS shipment?

We recommend signing up for a free UPS My Choice account. With this account, you can change your delivery date and location, view detailed information about all incoming and outgoing shipments, tell the driver where to leave your package, and more. Sign up at UPS My Choice.

Returns & Exchanges

Ledbury provides returns and exchanges for eligible orders through our automated returns system. Use our Returns System to create a pre-paid label for eligible items. Please note that orders processed over the phone or at our retail locations will not be recognized using this system. Please contact customer service if you need more help:

For size and fit exchanges for the same item, use the return portal linked above. If you’d like to exchange for a different product, please contact us for assistance.

Once your return has been received, it can take 5-7 business days for the refund to show on your statement. You’ll be notified via email with updates through the return process.

More questions? Our team is glad to help. Drop us a line at 888.233.1942 or contact us via email or chat weekdays 8am-5pm EST.

60 day Guarantee

All of our full price shirts, including Made-to-Order, are covered by the Ledbury 60 day Guarantee - which means you can return or exchange it within 60 days if you find any issues. We reserve the right to refuse returns from customers found to be abusing the generosity of our guarantee. Here's our policy in other situations:

Order Type Policy
Full Price Merchandise Returns or exchanges for a refund can be made within 60 days of purchase. If the 60-day window has passed, returns will be considered for store credit in the amount of the most recent retail price. Exchanges are free. Returns are subject to an $8.95 flat rate return shipping fee. Original shipping charges are not eligible for refund.
Altered Merchandise Sleeve shortening fees and shipping costs are non-refundable.

Merchandise purchased with sleeve shortening will be accepted for return with a $12.95 restocking fee, which is deducted from the refunded amount.

Marked-down sale section items purchased with sleeve shortening are not eligible for return or exchange.
Gift Returns To return a gift item, please contact us at 888.233.1942 so that we can process your request as a gift return. Gift returns that meet our return policy criteria will be refunded in the form of an e-gift card.
Final Sale Items Final Sale merchandise is not eligible for returns or exchange. These items will be marked with “Final Sale” on the product page.

International Returns

Please contact Customer Service with your order information.

We can be reached 8am-5pm ET by email or online chat.

Pack your returnable items securely. Ship your return to us at the following address:

Ledbury Returns, 2200 Decatur St, Richmond, VA 23224.

Please note that Ledbury is unable to provide prepaid return shipping for international orders, and cannot refund customs duties and taxes. Contact your local customs office for information on recovering duties and taxes paid upon delivery.

It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.