What are the different methods of ordering?
How can I make a change to my placed order?
Please contact Customer Service within two hours of placing your order. After the two-hour window has elapsed, we will do our best to accommodate your request but cannot guarantee that your order can be changed.
How do I know that my online purchase is secure?
We use SSL certificates and a PCI compliant gateway for our electronic commerce transactions. For more information on the technology used in this website, please visit our legal page. If you prefer not to place your order through our website, please feel free to call us at 888.233.1942, and we will be happy to process your order over the phone.
What if an item I recently purchased is now on sale?
Price adjustments will be honored within fourteen days of the original purchase date in the form of Ledbury store credit. You may contact Customer Service with inquiries.
I am having trouble selecting my size. Is it in stock?
If we are sold out of a certain size, the size button will be shaded out in grey. If you hover your mouse pointer over the desired sold-out size, you can click on the shaded out size button to sign up for an in-stock alert. Please enter your email address, and we will let you know via email when the item comes back in stock.
How often do you restock sold out items?
It depends on the product. Many of our classic shirts, like The White Fine Twill or Blue Oxford, are always being produced and will be restocked periodically throughout the year. Some designs are seasonal only, like flannels for Fall/Winter and linens for Spring/Summer, and will only be available in smaller quantities during certain times of the year. However, if an item is sold out in your size, you can still sign up for an “in-stock alert” to be notified via email when an item comes back into stock.
Is gift wrapping available for items in my order?
Gift wrapping is available for all products except blazers and gift cards. For a $10 charge per item, your gift will arrive in a navy Ledbury gift box, beautifully wrapped in Ledbury branded tissue paper.
How long will my shipment take to get to me?
We use a variety of shipping methods to ensure that your package arrives to you in a timely manner, including FedEx, UPS and USPS. Delivery times will vary, but generally you should expect to see your package arrive within five business days with our standard ground shipping. If your shirt is being tailored, please allow three to five business days for your order to ship.
What is the price for shipping?
We offer free domestic shipping. We also offer the following expedited shipping methods for an additional cost:
- Overnight: $35*
- Express 2 Day: $25*
- Express 3 Day: $20*
*Please place your overnight or expedited shipping orders by 12pm EST to ensure that the order goes out the same day. If your shirt is being tailored, please allow an additional three to five business days.
Please place overnight or expedited shipping orders by Noon EST to ensure that the order goes out the same day. If your shirt is being tailored, please allow three to five business days for the tailoring to be performed. After the tailoring has finished, your order will ship.
We do not accept international orders at this time.
If you place a large order, you may be required to sign for your package. We recommend having the package delivered to a location where someone will be available to sign for it, such as a business address.
What is your return policy?
We will gladly accept returns for most ready-to-wear purchases made from Ledbury.com, Ledbury retail locations or via our customer service phone line. For further details, please read our full Return Policy.
How do I make a return or exchange?
Return labels are provided with all orders in the shipped package. For further details, or if your order did not come with a return label, please see our Return Policy.
Why are tailoring fees nonrefundable?
This is the fee our tailors charge us to shorten sleeves, which we pass along to the customers for the convenience of having the sleeves tailored before sending the order.
Do you offer price adjustments?
We will honor price adjustments in the form of store credit within 14 days from the original purchase.
Where are your products made?
Our products are made in a handful of factories located throughout Europe. All items are constructed using the finest European fabrics and precise stitching. Accessories from our Commonwealth Collection, such as our belts and cufflinks, are made in Virginia in partnership with local artisans; learn more here.
What materials go into a Ledbury shirt?
Our shirts are handcrafted from the finest Italian-woven cotton and finished with mother-of-pearl buttons.
What makes a Ledbury shirt different?
Our shirts are made with slightly less fabric at the waist and torso to create a better and more flattering fit. The lowered second button creates the ideal V at the neckline and prevents the shirt from being buttoned too high or too low. Finally, our collars have a unique canvassed interlining that helps them remain standing under a blazer or sweater.
How do I know my size?
Our shirts are sized based on neck measurement and come with a size-specific sleeve length that can be shortened for a $10 fee. Our blazers and sport coats are sized based on jacket size. For more detailed dimensions, see our Size Guide or get in touch with one of our Fit Specialists via chat or contact Customer Service.
What’s the difference between Classic Fit and Slim Fit?
Our Slim Fit shirts are narrower at the chest (2.5″) and the waist (3″) than our Classic Fit shirts, but have the same sleeve and body length. For more detailed dimensions, see our Fit Guide.
Where can I purchase your shirts?
Ledbury shirts are available for purchase at Ledbury.com and at our two brick-and-mortar showrooms in Richmond, Virginia. Click here for hours & directions. We also host pop-up shops around the country throughout the year. Subscribe to our emails or like us on Facebook for pop-up shop updates and the latest Ledbury news.
Will you be releasing non-iron fabrics?
Our Journey Collection is a new selection of wrinkle-resistant styles designed in the same fashion as our other high quality fabrics used in our ready-to-wear shirts. Made from the same Italian cottons and produced in the finest European mills, our Journey Collection gives some of our most popular styles the quality you love with the added ease of a fabric that travels well and cares for easily.
How do seasonal collections work?
Our Seasonal Collections of limited-edition shirts are released in small batches every two months featuring exclusive fabrics, patterns, and details unique to each season.
How much does sleeve shortening cost? Can I return shirts with shortened sleeves?
Sleeve shortening is provided at a $10 charge per shirt. Tailored shirts will be accepted within the 60-day timeframe for a $10 restocking fee. This restocking fee is in addition to the non-refundable $10 tailoring fee paid at purchase, and will be automatically deducted from the returned total on tailored items.
Does Ledbury offer tailoring for blazers and sport coats?
Unfortunately, we do not offer tailoring on blazers and sport coats at this time. Blazers or sport coats that have been tailored or altered will not be available for return or exchange.
Why don’t you have my size/sleeve length/etc.?
While Ledbury has grown since our start in 2009, we are still a small company, and we are constantly evolving to meet the needs of our customers. We make note of every customer request and personally notify each customer if and when his request is released.
We would love to hear from you about what we could be doing better or different. Please contact Customer Service with your requests or suggestions.
How do I order my custom shirts?
- Book an appointment for your initial fitting at one of our two Richmond locations and place your order. We capture payment for your first shirt during this appointment.
- In order to ensure that you get your ideal fit, we produce one shirt first at our European workshop. This will take 4–6 weeks for production and delivery. Once we receive your shirt from our master tailors, we will inspect it to ensure that all details are correct.
- We encourage you to come in for a fitting at one to try on your new custom shirt at one of our locations. Our Made-to-Measure specialists can evaluate the fit and make any necessary changes to your measurements on the spot. (If you’re not a local customer, we’ll ship your shirt to you to try on at home.)
- Once your custom fit is finalized, we begin production on the rest of the shirts in your queue and have them produced in just a few short weeks. We capture the remaining payment for your order when we send this next round of shirts to be produced.
How do I book a custom shirt appointment?
It’s easy! We host appointments at both of our locations.
There are three ways to book:
- Book online. You will receive a reminder email 24 hours before your appointment time, and you can leave any notes you would like our Made-to-Measure specialists to have on hand for your appointment.
- Call us and one of our Customer Experience Associates will be happy to set up an appointment over the phone with you. Just pick a date and time of day that works well for you and we’ll get you on the books.
- Email our Made-to-Measure specialists with your name, phone number, a date, and a time of day you would like to come in. We will get back to you with a confirmation of your appointment.
How long do custom shirts take?
Our custom shirts take 4–6 weeks for production and delivery.
We are able to expedite production* of your Made-to-Measure order for an additional fee. There are two options:
- 10-day production: $40
- 6-day production: $80
* Delivery and transportation are not included in production timeline.
Do you offer discounts on custom shirts?
We believe you should look sharp every day of the week. Buy six custom shirts, get the seventh free.
(Ready-to-Wear sale promotions do not apply to our custom shirt purchases.)
What fabrics do you offer in the custom shirting line?
We offer a selection of over 700 fabrics from Thomas Mason and Albini, all Italian-woven and of the finest quality. Don’t be overwhelmed! Our specialists can help you narrow down what you’re looking for and find the perfect fabrics to add to your wardrobe.
Where are Ledbury custom shirts produced?
Our Bespoke line is handcrafted and made in America here in our hometown of Richmond, Virginia.
Can I change customizations to my shirt after my order is placed?
We are able to make adjustments to your shirt’s customizations within 24 hours of placing your order. Shoot us a quick email at firstname.lastname@example.org or give us a call and we can make slight adjustments to your shirt’s details before we begin production.
Can I have my Made-to-Measure shirt altered after I’ve received it?
Our Made-to-Measure and Bespoke programs are designed to create a design unique to your body type. During your appointment, we take up to 20 measurements to ensure the ideal fit of your shirt. If at the time of your fitting you need minor alterations, Ledbury will cover the cost up to $50 per shirt. From here, we'll save the changes in your profile so all future shirts will fit.
If you don’t live in Richmond, you can have your shirt altered at a local tailor and we will reimburse you for up to $50 in tailoring costs.
Can custom items be returned?
All Made-to-Measure sales are final. However, we want you to be completely satisfied with your custom shirt. If your shirt requires alterations our local tailors will take care of them and if it is completely unsuitable we will remake it at a reduced cost or free of charge.
Does Ledbury have a storefront?
Ledbury currently has two permanent brick-and-mortar locations. Our Flagship Shop is located at 117 South 14th Street in Richmond's historic Shockoe Slip. Parking is conveniently located in the La Difference lot on Dock Street under the overpass. Our Ledbury Workshop is located at 5710 Patterson Avenue in the Near West End of Richmond, where you can make a Made-to-Measure or Bespoke appointment. Click here for hours and directions.
Refer a friend
How does the Refer A Friend program work?
Share your personal referral link with a friend. The recipient will receive a promo code for $25 off his first purchase, and once that purchase ships, you'll receive your own $25 promo code. Visit our Refer A Friend page for more details and to start earning.
Promo codes are only valid purchases of $115 or more. Limit one promo code per order. Not valid on previous purchases. There is no limit to the amount of credit that can be earned.
Does Ledbury offer a rewards program?
While we do not have a formal rewards program, by signing up for an account via our website, our loyal customers enjoy various perks including birthday and anniversary promotions and sneak peeks throughout the year.
What if I need one-on-one outfitting advice?
We would be happy to assist with personal shopping. Our Shirt Stylists, Alex and Tyler, are available to answer any and all sartorial inquiries. Email email@example.com, or call 1.804.823.5661.
How do I schedule a personal shopping appointment in store?
Does Ledbury offer anything for wedding parties?
Alex and Tyler, our in-house Wedding Style Experts, are available to help outfit wedding parties. Need to kit out your groomsmen, get fitted for the perfect tuxedo shirt or pick out wedding party gifts? Get in touch at firstname.lastname@example.org to get more information on what Ledbury can do for you.
Who is behind Ledbury?
Ledbury was launched by co-founders by Paul Watson and Paul Trible in December 2009. The Pauls graduated with Oxford MBAs when the markets collapsed, derailing their career plans in finance. They turned to their passion for well-crafted goods and turned it into a business that prides itself on great fit and superb quality.
Before attending graduate school at Oxford, Paul Trible grew up in south-eastern Virginia and attended Washington and Lee University. He worked for the non-profit Operation Smile and eventually went on to lead Operation Smile UK, which brought him to London.
Paul Watson grew up in New Orleans and attended Davidson College. He worked at the White House and served as a Country Liaison to the countries in Eurasia for the Defense Department.
Today, Ledbury has grown to a small company of about 30 employees who share our founders’ passion for this business.
Where is Ledbury based?
Our headquarters and retail storefront are located in downtown Richmond’s historic Shockoe Slip. Our address is 117 S. 14th St., Richmond, VA, 23219.
Do you take wholesale orders?
For wholesale opportunities, please email email@example.com
Our founders, the Pauls, wrote out their business plan for a shirt maker while they were living in London after graduate school and apprenticing with one of London’s premier tailors. A pub on Ledbury Road became their favorite place to discuss the business plan. Our name is a tribute to that formative time in London.
Where can I apply for a job?
Please visit our Careers page to view our current job openings.