Shipping for Made to Order Items
Made to order shirts are shipped directly to your door from our manufacturing partners. Please allow 2-3 weeks for your shirt to be cut, sewn and delivered to your door.
Order today by 12 PM EST and your order will be custom made and delivered by - .
*Processing times are subject to change. Some products require additional processing time, which is noted on the product pages. We may also need to confirm your sizing, and your response time to our customer service agents will affect the overall delivery time of your order. If you have a time sensitive order, please reach out to confirm delivery times.
Shipping for In Stock Ledbury Shirts & Sweaters
Ledbury Shirts, Sweaters, and other in-stock items ship out from central Virginia within 1 business day. Orders placed before 12pm EST will be shipped same day; orders placed after that time will go out the next business day.
Shipping FAQ
Can I track my order?
Yes - you will receive a tracking number as soon as your order has shipped. If your order is split into multiple shipments, you will receive separate tracking numbers for each shipment.
Will I be charged a customs fee?
No. Orders shipping to the US are not subject to customs charges. If you are located outside of the US, you may be charged customs fees in accordance with your country's laws. In the extremely unlikely event that you are charged a customs fee as a US based customer, please reach out to us at customer-service@ledbury.com.
Where are orders sent from?
Our Made to Order items ship directly from our manufacturing partners in Vietnam. In Stock items ship from our warehouse in Richmond, Virginia. Trafalgar and Beltology orders ship separately directly from those brands - please see their websites for further details.
I live near Richmond, VA. Can I pick up my order?
Unfortunately we do not offer local pickup for our Richmond area customers at this time.
Which delivery company do you use?
Our Made to Order items ship via UPS only at this time. In Stock items ship via USPS, UPS, or DHL - options are available to you at checkout.
Do you ship to P.O., APO, FPO or DPO Boxes?
Our Made to Order items ship via UPS only, and therefore we are not able to ship to PO, APO, FPO or DPO boxes. If you shop our in-stock collection of shirts and sweaters, we are able to ship via USPS and the option will be available for you to select at checkout.
Do I need to be home for my order to be delivered?
No. Our shipping services do not require a signature for delivery and you do not need to be home. If you would like to request a signature required delivery or request a particular delivery date, you can sign up for a UPS my choice account and see what options are available to you.
If my order is sent in more than one box, am I charged more for shipping?
No. If your order contains several items, we may split it up into two or more boxes for efficiency. You will receive separate tracking numbers for each shipment.
How can I change the delivery address of my order?
Please contact us ASAP via chat or customer-service@ledbury.com. If your order has not yet shipped, we will be able to update the delivery address on your behalf. If your order has already shipped and is shipping via UPS, we recommend signing up for a UPS my choice account. UPS my choice allows you to update the address or request specific delivery days. Charges may apply for this service - check the UPS site for details.
There appears to be a problem with my delivery, what should I do?
If your tracking number is showing that your order was delivered but you have not received it, please check all front and side doors, entrances, garages, front desks, etc. We also recommend that you check with all members of your household and neighbors to see if someone else received it by mistake. After you've done this, contact us via chat or email at customer-service@ledbury.com. We will help with next steps.
Get in Touch
Questions about shipping? Contact us via chat or email at customer-service@ledbury.com.