Shipping And Returns
- You may be required to sign for your package. We recommend having your order delivered to a location where someone will be present to sign for it, such as a business address.
- If ordering sleeve shortening, please allow an extra 3 to 5 business days for your order to ship. Orders with sleeve shortening and expedited shipping are prioritized, but not guaranteed within the timetable below:
* U.S. Overnight shipping or express shipping orders must be placed by 12pm ET to ensure that the order goes out the same day. To guarantee delivery before the weekend, Overnight shipping orders must be placed by Thursday, 12pm ET. If your expedited order includes sleeve shortening, please allow additional time for your order to ship.
|Free U.S. Standard Ground||USPS||2-7 business days||Free for all U.S. orders over $145|
|Standard Ground||USPS||2-7 business days||$9.00|
|Premium Ground||UPS||1-5 business days||$15.00|
|Express 3 Day *||UPS||3 business days||$20.00|
|Express 2 Day *||UPS||2 business days||$25.00|
|Overnight *||UPS||Next business day||$35.00|
|Ship To Store (Richmond)||—||1–2 business days||Free|
|Ship To Store (Washington DC)||—||2–3 business days||Free|
|International||UPS||Options Available in Checkout||Varies by Province/Territory|
Need to make a return? Enter your order number and billing zip code into our automated Returns Form to receive a pre-paid return label for all eligible items. See our "How to Return Merchandise" section below for detailed instructions. *Note: Automated returns are only available for orders placed on ledbury.com and are not available for phone or retail orders.
Need additional assistance? Our team is glad to help you find something that better suits you. Drop us a line at 888.233.1942 or contact us via email or chat weekdays 8am-6pm EST. We’ll help you find your perfect fit and style with Ledbury.
Our 60 Day Guarantee
We hope that you will be thrilled with your purchase. If there is any problem whatsoever, please contact Customer Service and we will work to solve it immediately. Returns for a full refund can be made within 60 days of your purchase. If the 60-day window has passed, returns will be accepted for store credit in the amount of the most recent retail price. Orders will not be eligible for returns or exchanges after 120 days of the original purchase date. We will gladly accept returns for eligible ready-to-wear purchases made from Ledbury.com, Ledbury retail locations or via our customer service phone line.
- May be returned within 60 days from purchase date for a full refund to the original form of payment. After 60 days, returns will be accepted for store credit at the last retail value within 120 days. Product ordered during promotional periods will only be eligible for the value of the initial purchase price.
- Sale merchandise, not designated as final sale, may be returned within 60 days from purchase date for a full refund to the original form of payment. After 60 days, returns will be accepted for store credit in the amount of the last retail value within 120 days.
- Final Sale merchandise may only be returned for store credit or exchange within 30 days of original purchase date.
- Merchandise purchased with sleeve shortening will be accepted for return with a $12.95 restocking fee, which is deducted from the refunded amount.
- Sleeve shortening fees and shipping costs are non-refundable.
Altered sale merchandise, not designated as final sale, will be accepted within 60 days of original purchase date. After 60 days, returns will be accepted for store credit in the amount of the last retail value.
- Altered merchandise marked *Final Sale* is only eligible for an exchange within 30 days, pending product availability.
- Altered merchandise can be exchanged for a product of equal or lesser value and will not incur restocking fees. Additional alteration fees will be waived on your exchange order. Please contact our Customer Experience team at 888.233.1942 to initiate the exchange process.
How to Return Merchandise
- To initiate a return, enter your order number and billing zip code into our automated Start Your Return. Please note that the estimated refund amount will be adjusted for any discounts, tax, and eligibility once we receive your return.
- A prepaid return label will be provided via email for domestic U.S. orders that are eligible for return.
- Pack up all eligible unwashed, unworn items in the original packaging and attach your prepaid return label.
- Drop the package off at your nearest UPS location.
- Check your email for a link to tracking updates on your return. It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.
We currently offer international shipping to Canada, Australia, France, Germany, Hong Kong, Japan, Mexico, Singapore, Spain, The United Arab Emirates and The United Kingdom - rates vary based on province/territory and orders are subject to duties and tariffs, which can be paid upon checkout.
- Please contact Customer Service with your order information. We can be reached 8am-6pm ET at 888.233.1942, and by email or online chat.
- Use the original packaging to pack returnable unworn, unwashed merchandise with tags attached.
- Ship your return to us at the following address: Ledbury Returns 2200 Decatur St, Richmond, VA 23224
- Please note that Ledbury is unable to provide prepaid return shipping for international orders, and cannot refund customs duties and taxes. Contact your local customs office for information on recovering duties and taxes paid upon delivery.
- It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.
Our warehouse handles returns in the order they are received. It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.
Credit Card Refunds
Once your return is processed, please allow 5-7 business days for your bank to credit your account.
Store Credit Refunds
Once the return is processed, store credit is immediately applied to your Ledbury account. Purchases made with gift cards or store credit can be refunded only in Ledbury store credit.
Gift Returns & Exchanges
To return a gift item, please contact us at 888.233.1942 so that we can process your request as a gift return. For gift returns that meet our return policy criteria, we are able to process a refund in the form of an electronic gift card.
Ledbury does not offer automated exchanges. If you’d like to order an alternate style, we recommend returning the item that didn’t work for you, and placing a new order for your desired replacement. If we can help further, please contact Customer Service at 888.233.1942.