Shipping And Returns

Shipping

  • You may be required to sign for your package. We recommend having your order delivered to a location where someone will be present to sign for it, such as a business address.
  • If ordering sleeve tailoring, please allow an extra 3 to 5 business days for your order to ship. Tailored orders with expedited shipping are prioritized, but not guaranteed within the timetable below:

Shipping Methods

* U.S. Overnight shipping or express shipping orders must be placed by 12pm ET to ensure that the order goes out the same day. To guarantee delivery before the weekend, Overnight shipping orders must be placed by Thursday, 12pm ET. If your expedited order includes shirt tailoring, please allow additional time for your order to ship.

Method Carrier Timing Cost
Free U.S. Standard Ground USPS 2-7 business days Free for all U.S. orders over $145
Standard Ground USPS 2-7 business days $9.00
Premium Ground UPS 1-5 business days $15.00
Express 3 Day * UPS 3 business days $20.00
Express 2 Day * UPS 2 business days $25.00
Overnight * UPS Next business day $35.00
Ship To Store (Richmond) 1–2 business days Free
Ship To Store (Washington DC) 2–3 business days Free
International UPS Options Available in Checkout Varies by Province/Territory

Returns

Need to make a return? Enter your order number and billing zip code into our automated Returns Form to receive a pre-paid return label for all eligible items. See our "How to Return Merchandise" section below for detailed instructions. *Note: Automated returns are only available for orders placed on ledbury.com and are not available for phone or retail orders.

Need additional assistance? Our team is glad to help you find something that better suits you. Drop us a line at 888.233.1942 or contact us via email or chat weekdays 8am-6pm EST. We’ll help you find your perfect fit and style with Ledbury.

Returns Form

Our Policy

We hope that you will be thrilled with your purchase. If there is any problem whatsoever, please contact Customer Service and we will work to solve it immediately. We will gladly accept returns for eligible ready-to-wear purchases made from Ledbury.com, Ledbury retail locations or via our customer service phone line.

 

Refundable Merchandise

  • Product Condition: Merchandise must be unworn and unwashed with original packaging intact. Missing sport coat garment bags will incur a $40 charge, which will be deducted from the refund amount.
  • Full-Priced Merchandise: Full-priced items must be returned within 30 days of order date. This includes full-priced items purchased with a promotional discount
  • Full-Priced Tailored Merchandise: The return of a full-priced tailored shirt will be accepted for a $12.95 restocking fee, which is automatically deducted from the returned total. The original $12.95 tailoring charge is non-refundable. Merchandise that has been altered by a third party will not be accepted for a refund.
  • Sale Merchandise: Marked-down merchandise may be returned within 30 days of order date. Sale shirts ordered with tailoring are final sale and are not eligible for return or exchange. Merchandise designated Final Sale is not eligible for return or exchange.
  • Tailored Merchandise: The return of a full-priced tailored shirt will be accepted for a $12.95 restocking fee, which will be automatically deducted from the returned total. This restocking fee is in addition to the non-refundable tailoring fee. However, merchandise that has been altered by a third party will not be accepted for a refund. Sale-priced shirts ordered with sleeve tailoring are final sale and are not eligible for return or exchange.

Non-refundable Merchandise & Services

  • Product Condition: Orders returned outside of the appropriate return window or in unsuitable condition are not eligible for return or exchange. Merchandise that has been worn or cleaned may not be returned.
  • Tailored Sale Merchandise: Sale-priced shirts ordered with sleeve tailoring are not eligible for return or exchange. Merchandise that has been altered by a third party will not be accepted for a refund.
  • Tailoring Costs: The $12.95 shirt tailoring charge is nonrefundable.
  • Final Sale Merchandise:  Merchandise designated as Final Sale is not eligible for returns, but can be exchanged for another product or store credit. All Made-to-Measure and Bespoke sales are final. Please contact our custom team at mtm@ledbury.com for questions about additional alterations on custom garments.
  • Custom Items: Merchandise marked "Final Sale" is not eligible for return or exchange.
  • Shipping Fees: Express shipping fees are non-refundable.

How to Return Merchandise

Domestic (U.S)

  1. To initiate a return, enter your order number and billing zip code into our automated Returns Form. Please note that the estimated refund amount will be adjusted for any discounts, tax, and eligibility once we receive your return.
  2. A prepaid return label will be provided via email for domestic U.S. orders that are eligible for return.
  3. Pack up all eligible unwashed, unworn items in the original packaging and attach your prepaid return label.
  4. Drop the package off at your nearest UPS location.
  5. Check your email for a link to tracking updates on your return. It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.

International (Canada)

  1. Please contact Customer Service with your order information. We can be reached 8am-6pm ET at 888.233.1942, and by email or online chat.
  2. Use the original packaging to pack returnable unworn, unwashed merchandise with tags attached.
  3. Ship your return to us at the following address: Ledbury Returns 2200 Decatur St, Richmond, VA 23224
  4. Please note that Ledbury is unable to provide prepaid return shipping for international orders, and cannot refund customs duties and taxes. Contact your local customs office for information on recovering duties and taxes paid upon delivery.
  5. It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.

Refund Processing

Our warehouse handles returns in the order they are received. It normally takes up to 7 business days for a return to be processed once we receive it. You will be notified by email when your refund has been issued.

Credit Card Refunds

Once your return is processed, please allow 5-7 business days for your bank to credit your account.

Store Credit Refunds

Once the return is processed, store credit is immediately applied to your Ledbury account. Purchases made with gift cards or store credit can be refunded only in Ledbury store credit.

Gift Returns & Exchanges

To return a gift item, please contact us at 888.233.1942 so that we can process your request as a gift return. For gift returns that meet our return policy criteria, we are able to process a refund in the form of an electronic gift card.

Ledbury does not offer automated exchanges. If you’d like to order an alternate style, we recommend returning the item that didn’t work for you, and placing a new order for your desired replacement. If we can help further, please contact Customer Service at 888.233.1942.