FAQ

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FAQ

Caring for your Ledbury Items

Care Instructions for Shirts
  • Gentle machine or hand wash in cold water
  • Hang or lay flat to dry, as machine drying can cause shrinkage
  • Avoid excessive heat and use little to no starch to prolong the life of the shirt
  • Alternatively, take to a professional dry cleaner
Care Instructions for Pants
  • Gentle machine or hand wash in cold water
  • Wash inside out with buttons and zips closed to protect against unnecessary abrasion and help your pants keep their shape
  • Hang or lay flat to dry, as machine drying can cause shrinkage
  • Avoid excessive heat
  • Alternatively, take to a professional dry cleaner
Care Instructions for Sweaters
  • Take to a professional dry cleaner
  • Alternatively, gentle hand wash in cold water. We cannot guarantee no shrinkage if you choose to hand wash
  • Hang or lay flat to dry, as machine drying can cause shrinkage
Care Instructions for Sport Coats

Dry clean only.

Returns & Exchanges

What if my custom order isn't a perfect fit?

We want you to love your Ledbury! Our made to order products are covered by our 60 Day Guarantee, which means you can return it for a refund or exchange it for a different size within 60 days of purchase. Exchanges are free. Returns are subject to an $8.95 flat rate return shipping fee. Original shipping charges are not eligible for refund.

If your item is nearly perfect and only needs minor alterations, such as sleeve shortening, body length adjustments, or inseam alterations, please reach out to our customer service team to inquire about tailoring credits. You can email us at customer-service@ledbury.com or start a live chat for more details.

How do I make a return?

For items purchased on Ledbury.com, please use our returns page. If you purchased in-store at a Ledbury retail location or over the phone with customer service, please call 888.233.1942 for assistance.

Can I return an item that has been altered?

In stock items ordered from Ledbury with our in-house sleeve shortening are eligible to be returned for a $12.95 restocking fee within 60 days of purchase. We do not accept returns of any items altered by a third party.

What is your return policy?

Our products are covered by the Ledbury 60 day guarantee, which means you can return it for a refund or exchange it for a different size within 60 days of purchase. Exchanges are free. Returns are subject to an $8.95 flat rate return shipping fee. Original shipping charges are not eligible for refund.

In some cases, sale items are final sale - but this will always be clearly noted on the product page before purchase. Final Sale items are not eligible for return or exchange. For more details, please read our Shipping & Returns information.

Products & Sizing

How do I choose the right size?

Our Made to Order shirts offer many options for customization, including four fits, neck circumference, sleeve length, different body lengths, and more.

We've made a comprehensive Fit Guide to help you decide on sizing.

Our In-Stock shirts are measured by neck size and sleeve length, and we offer two distinct fits to accommodate a range of body types.

Our pants, shorts, sweaters, polos, and sport coats also have specific sizing advice available. Please refer to our fit guide page for more details.

Does Ledbury offer sleeve shortening?

Our Made-to-Order shirt program means your shirt is made exactly to the sleeve length you request. If you are unsure of your exact sleeve length but have an idea of range, we recommend choosing the longer length to allow for possible shortening if needed. Made to Order shirts are typically delivered within 2-3 weeks.

Sleeve shortening for In-Stock shirts is offered for a non-refundable fee of $12.95. Sleeve shortening is available up to 3 inches in 1/2 inch increments. If you do not know your exact sleeve length, we recommend visiting a local tailor to determine the best sleeve length before you order. If you order sleeve shortening and it's not a perfect fit, your shirt is still covered by our 60 day guarantee and is eligible for a refund. We charge a $12.95 re-stocking fee on altered items.

Where are Ledbury shirts made?

Many talented artisans are involved in the creation of your Ledbury shirt.

Our fabrics are woven from the world's finest cotton mills in Italy, Portugal, and Japan - giving our shirts the best possible quality and handfeel.

From there, every shirt is sewn by hand by our award-winning apparel manufacturers in Vietnam. Our production partners are global leaders in sustainability and quality, and meet stringent international standards for working conditions and labor practices.

Our production partners work quickly - your custom shirts are made to order and shipped directly to you from the sewing table in Vietnam, typically in 2-3 weeks. This process cuts a tremendous amount of fabric waste out from the supply chain.

Get in touch

Have questions about your order, or a general enquiry?